Product care

First, never lay your lenses down on any surface as this will cause scratches. Second, sweat, sunscreen, make up and hairspray can ruin lens coatings and cause them to spot an peel if left on the lens for even a short period of time. Gently rinse your lens off with luke warm water to remove the residue. Dry with your micro bag/cleaning cloth.

If you use your glasses, your lenses are bound to get dirty. Only use the micro bag/cleaning cloth received with your eyewear for lens cleaning and storage purposes. Avoid wiping your lenses with your shirt, a towel or such as this will gradually scratch the topcoat of the lens. Wiping off a completely dry lens will eventually cause scratches, so make sure to rinse them under water first to remove surface dust and dry with your micro bag/cleaning cloth. Never use solvents, chemicals or “cleaning kits” as they can damage your lens. Remember to hand-wash and air dry your micro bag as well on a regular basis.

Warranty

All Henrik Stenson Eyewear comes with a Performance Guarantee.  This includes free replacements for the first year – no questions asked.   In order to receive your free replacements, please return the sunglasses with a proof of purchase.

In addition to the 1 year free replacements, all Henrik Stenson Eyeware is warranted against breakage due to material or workmanship defect for two years from the date of purchase with a valid proof of purchase. Henrik Stenson Eyewear does not warranty against any lens scratches. Alteration, misuse or abuse of Henrik Stenson Eyewear lenses will void your warranty. For all warranty claims, please contact your retailer or submit an online claim at service@henrikstensoneyewear.com

Our two year warranty covers, for example:

  • Soldering defects of temple hinges and/or barrels
  • Premature flaking or deterioration of frame coating
  • Delamination and/or peeling of sun lens coating
  • Bubbles or imperfections in lens coating
  • Clear miscoloring on the frame or temple

Our two year warranty does not cover, for example:

  • Normal wear and tear (example scratches or pit marks on lenses)
  • Any damages caused by accident, abuse, neglect, shock, improper use or storage of product
  • Damage caused by chemicals (hairspray, perfume, alcohol etc…)
  • Damage caused by unauthorized modifications or repairs
  • Loss of eyewear

(ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION)

Change of lens

All Iceman, Iceman II, and Stinger Sunglasses come with interchangeable lenses.  Check out this instructional video for details on how to change out your lenses.

Delivery

Henrik Stenson Eyewear US currently ships to all locations within the United States of America and Canada.

US Shipments:
Include FREE 2 DAY SHIPPING.

Orders placed before 3pm EST on a working day (Monday – Saturday), will be processed and shipped the same day providing that your payment has been accepted and your items are in stock.

Orders placed after 3pm EST will be viewed as placed on the next working day. Orders placed on Sundays or bank holidays will be dispatched on the next working day.

Shipments to Canada:
Shipments to Canada are included for a flat rate of $20.   Custom, brokerage, and duties are responsibility of the customer and will be invoiced directly from the carrier.

Order delivery will be between 6-10 days based on shipping USPS to Canada

For any questions regarding delivery please contact service@henrikstensoneyewear.com

Returns for Products Shipped in US

The below policy is for returns for product shipped to the US.   Returns for Shipments to Canada are not included in this policy.   Please contact service@henrikstensoneyewear.com for more information. 

All sunglasses come with free returns for 60 days.   In the event you are not 100% satisfied with your purchase, please use the return shipping labels provided with the original shipment to return the product.  Shipping costs for returns are included free of charge for 60 days.

Please note: Returning items are the responsibility of the sender until the parcel has been received by the returns department at Henrik Stenson Eyewear. All items must be returned with the micro bag/cleaning cloth and all tags attached as per our terms and conditions of sale. If an item is returned in a state that cannot be resold, then the product maybe refused and will be returned to the customer accordingly.

Provided items are returned to the specification of how to return an item, i.e unworn/undamaged, then a full refund will be credited to the account used for purchase. If you are exchanging an item for a more expensive item then you can either call for us to take further payment or advise us to rebill your previous account for the difference within the returned parcel. If the item is exchanged for a less expensive item then we will refund the difference back to the original account accordingly.

Please send all returns to the following address:

Henrik Stenson Eyewear North America
23818 Cooper Turn
Olmsted Falls, Ohio 44138

Tracking

After an order is placed and shipped, you will receive a shipment confirmation email containing the tracking number for the carrier.   Please check that email to track the status of your package along the way.

Custom charges

At this time, Henrik Stenson Eyewear ships to Canada

Henrik Stenson Eyewear is not responsible for brokerage fees, import taxes or duties applied when the package enters the destination country. Customers should consult the customs legislation of their country. Returns and exchanges are the responsibility of the recipient.  These fees will be calculated and charged to the customer directly from the carrier.

If orders are refused by customers at the point of delivery or if there is a chargeback to Henrik Stenson Eyewear for return shipping or duties, the customer is financially responsible, and it will be deducted from their credit.

Contact

For general contact, press ,or media related inquiries with Henrik Stenson Eyewear please contact service@henrikstensoneyewear.com

Brand ambassador/Sponsorships

Are you interested in becoming an Ambassador for Henrik Stenson Eyewear? Or do you have an event and are looking for partners? We look for professional golfers/athletes/events with the same values as Henrik. Please send us an e-mail and tell us a little about yourself/the event you represent and why you should be an ambassador for our brand or why we should become a partner to your event. Please send the e-mail to service@henrikstensoneyewear.com

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Henrik Stenson Eyewear create stylish, functional and durable eyewear. The HS Performance collection has glasses and lenses well-suited for golf and other activities and our Street Sunglasses are classic models with carefully worked details and a pure, conscious design.

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All US Orders Include Free 2 Day Shipping - Free 60 Day Returns - Free 1 Year Replacements